| Training
Modules
You and your organization are unique. That's why our approach
to training is unique. We have created a series of training
modules that are adaptable to your needs and the needs of
your employees. You might prefer an intense two- or three-day
training workshop. Or you might prefer shorter, more compact
programs, ranging from ninety minutes to four hours in length.
Perhaps your employees need to brush up on casual dress in
the workplace or could benefit from some pointers on dealing
with conflict.
No matter the challenge, we can help you combine modules
to create a customized program that addresses the concerns
and challenges you encounter in your organization in a way
that supports your company's mission, vision, and values.
CASUALLY CLIMBING THE CORPORATE LADDER
This module focuses on appropriate business casual attire.
We'll review the industry trends and examine your company's
image and dress code. We'll provide you with overall appearance
and dress guidelines to help create an impressive impression
for your organization.
CONNECTING AND ESTABLISHING RAPPORT
WITH OTHERS
Communication is a wonderful thing…and it's so important to
good business. In this program, we'll help you find ways to
connect and establish rapport with colleagues in such a way
that you will be more effective at your job. We'll concentrate
on approachability, shyness, first interactions, and active
listening. We'll even give you some guidelines for interacting
with a new acquaintance and small talk do's and taboos.
THE BUSINESS OF DOING BUSINESS (A
VERY POPULAR PROGRAM)
While impolite behavior has always been a part of the business
world, there is more and more evidence that incivility is
not only on the rise, but has become the norm throughout our
culture. And there is a tremendous cost to business, including
the loss of clients, customers, and valuable employees, all
of which translate into a profit loss. This workshop shares
guidelines for preserving common courtesy in the workplace.
We'll examine the changing face of customer service over the
years and how to build, strengthen, and maintain successful
relationships in the workplace. We'll also provide you with
guidelines on the simple common courtesies, including cubicle,
telephone, cell phone, e-mail, Internet, and FAX etiquette.
DYNAMICS OF CONFRONTATION
Dealing with conflict is tough. Many times we prefer to ignore
challenges and hope they go away. But confrontation doesn't
have to be negative. In fact, it's through positive conflict
resolution that relationships are restored and strengthened.
This seminar demonstrates the powerful techniques for and
outcomes of effective confrontation. We'll guide you on methods
of dealing with others and talk about the language of winners.
More importantly, pointers on giving and receiving feedback,
managing anger, and choosing win/win techniques are included
in this workshop.
EFFECTIVE LISTENING TECHNIQUES
Do you hear what I hear? How many times have you left a meeting
thinking you understood everything that happened only to find
out that you missed a few key points? This module will help
you become a better listener so that you may have a stronger
career. We'll test your listening skills; explain the difference
between listening versus hearing, and the common factors that
get in the way of listening. We'll show you how to overcome
distractions and master the laws of listening.
HANDLING PEOPLE WITH DIGNITY, TACT, AND SKILL
United we stand and divided we can't stand each other. Sound
like your workplace? We don't have to like everyone we work
with, but it helps to work well with everyone we work with.
We'll reveal the four choices you have in dealing people and
the four principles for effective communication. Once you
have completed this program, you'll be able to identify difficult
people in your workplace and have a deep understanding of
how to work well with them-from better communication to giving
and receiving constructive feedback.
MASTERING A MEMORABLE FIRST IMPRESSION (OUR
MOST POPULAR PROGRAM)
Learn about the key elements of image and making a first impression.
We'll give you tips on etiquette, appropriate business and
business casual attire, and proper grooming and clothing maintenance.
We'll also discuss professional demeanor, relating to others,
and self versus public perception.
MASTERING A POLISHED AND PROFESSIONAL IMAGE (FOUNDATION
PROGRAM)
A strong, positive self-image sets the stage for success…individual
success, project success, and most importantly, company success.
This seminar will help you find methods to build winning relationships
in the workplace and deliver beyond the expected. We'll show
you the key elements of self-image, first impressions, and
attitude. We'll also touch on nonverbal communication and
civility in the workplace as well as etiquette, appearance,
and dress guidelines. You'll leave this program understanding
better than ever before that you are the company.
MASTERING AN EFFECTIVE TEAM ENVIRONMENT
Working as a team can benefit both team members and the organizations
in which they work. You'll discover the secrets of fostering
a "team-friendly" workplace environment and what
makes a team effective. We'll explain the difference between
a group and a team and help you craft a team "constitution"-a
set of guidelines all members are comfortable supporting.
MASTERING ASSERTIVE COMMUNICATION
Communicating effectively and maintaining a positive attitude
in the workplace are powerful tools that can enhance even
the most brilliant technical competence. These skills can
be learned. We'll show you how our history defines our communication.
We'll help you make an assessment of your communication style
and show you why assertive communication beats passive and
aggressive communication techniques every time. This program
will help you make an effective request, decline with dignity,
set and communicate boundaries, and become more efficient
at delegating. Assertive communication has its consequences-and
they promise to pay off well in your organization.
MASTERING BUSINESS ETIQUETTE
The ticket to acceptance and respect in the business world
is good manners. That's why this module will help you master
etiquette in the workplace. We'll talk about punctuality,
introductions, handshaking, personal space, and touching.
In addition, we'll focus on professional demeanor, dining
decorum, and telephone, fax, e-mail, and voice mail protocol.
When you treat others with dignity and respect, they will
treat you in the same fashion. And that's just good business
sense.
MASTERING BUSINESS MEETINGS
Whether you are leading the meeting, preparing the agenda,
attending an important client meeting, delegating responsibilities
to your team, or giving a presentation, this module can help
you be more effective. We'll encourage you to question the
meeting's goal. You'll also learn how to prepare yourself
and others for the meeting as well as how to lead a productive
meeting. Finally, we'll wrap it up with meeting courtesies
and etiquette.
MASTERING DINING FOR BUSINESS
Business entertaining is a talent that can positively affect
a company's bottom line. That's why this course focuses on
how to master the fine art of business entertainment-from
invitations and RSVPs to menu selection and thank you notes.
We'll explain the roles of the host, the co-host, spouses,
and guests at social functions. We'll also look at restaurant
etiquette and cocktail reception and more. When you finish
this program, you will be prepared to entertain business colleagues
with finesse to the advantage of your organization.
MASTERING PRESENTATION SKILLS
Becoming a skilled presenter takes time, training, practice,
and patience. In this workshop, you'll learn the basics of
what it takes to make a presentation effective, deliver it
with confidence, incorporate humor, use props, and express
vocal enthusiasm. You'll also learn how to connect with the
audience and close your presentation with some first-hand
practice.
MASTERING SELF ESTEEM, SELF CONFIDENCE, AND ATTITUDE
Studies have shown that a person's self esteem is an important
key to a winning job performance. This program starts by defining
self-esteem and self-confidence and providing examples of
an unhealthy self esteem. We'll help you identify and develop
areas of confidence and show you how to nurture your self-esteem.
This module will also help you achieve balance and consistency
in the four key areas of your life-all of which will help
you develop a more positive attitude and take you on the road
to employee of the year.
MASTERING SELF-MARKETING SKILLS
Successful business is about building, strengthening, and
maintaining successful relationships. In this program, learn
why clients choose to conduct business with you and how you
can exceed client expectations. We'll help you sharpen your
personal marketing skills by teaching you how to identify,
create, and target opportunities. We'll discuss the advantages
of networking and 10 ways to build and strengthen client relationships.
We'll also pinpoint methods of asking for business and why
you may have not earned business in the past.
MASTERING THE SOCIAL GAME
If you dread the thought of receiving invitations to business
and social events, this seminar is for you. We'll give you
tips and tools to connect with others, show you how to handle
awkward situations with ease, and how to be a memorable guest.
Fostering client relationships and making small talk in an
open and intriguing manner are what business and social events
are all about.
WINNING CUSTOMERS FOR LIFE
A workplace that demands high-quality service from each staff
member breeds pride, professionalism, positive morale, commitment,
and unity. It's also a place that customers want to go. In
this seminar, we'll focus on how you can win customers for
life by providing high-quality service. You'll evaluate what
your self-image communicates to customers and take steps toward
merging your self and professional image. We'll help you identify,
understand, and empathize with customers and give you 10 sure-fire
ways to wow your customers. Most importantly, we'll provide
you with suggestions on how to deal effectively with demanding,
angry, or unreasonable customers.
|
Services
Polished Presentations
Polished
Presentations is our most popular course, involving all aspects
of a successful presentation. We work with individual presenters
and groups up to 8 people. The course includes a 
We
all hold within us greater potential. Donna Panko helps us
draw it out by delving into the techniques proven to improve
our professional skills. 
